Terms and Conditions (Terms of Service)

Effective Date: January 14th, 2025

Welcome to the website of North Star Veterinary Hospital (“the Clinic”). By accessing or using the services of North Star Veterinary Hospital (“we,” “us,” “our”), you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.

1. Services Provided

North Star Veterinary Hospital’s website offers information about our veterinary services, educational resources, and online appointment scheduling. The information on our website is intended for general purposes and does not replace professional veterinary advice or diagnosis.

2. Use of the Website

You agree to use our website for lawful purposes only. Unauthorized use of this website, including hacking or introducing harmful software, is strictly prohibited.

3. Appointments and Online Bookings

While we strive to honor online appointment requests, all bookings are subject to confirmation. The Clinic reserves the right to reschedule or cancel appointments as necessary.

4. SMS Messaging Service

By providing your phone number and opting in, you agree to receive SMS text messages from North Star Veterinary Hospital. These messages may include appointment reminders, marketing updates, and other general two-way communications. Please read the details below to understand how our SMS service works.

  • Message Frequency: The frequency of messages will vary based on relevance and scheduling needs. This may range from 1 to 8 messages per month.
  • Message and Data Rates: Msg & data rates may apply based on your mobile carrier’s terms.
  • Opt-Out Instructions: You can opt out at any time by replying “STOP” to any SMS message. You may also contact us directly at 910-858-2525.
  • Privacy and Data Use: Your phone number and any SMS-related data will be used only for communication related to our services and will be handled in accordance with our Privacy Policy.
  • Liability: North Star Veterinary Hospital is not responsible for any charges, errors, or delays in SMS delivery caused by your carrier or third-party service providers.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance the user experience. By continuing to use our site, you consent to the use of cookies. You can disable cookies in your browser settings, but doing so may limit some website functionality.

6. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of North Star Veterinary Hospital and is protected by copyright laws. Unauthorized use, reproduction, or distribution of this material is prohibited.

7. Limitation of Liability

North Star Veterinary Hospital is not responsible for any damages resulting from the use or inability to use this website, including but not limited to indirect or consequential damages.

8. Third-Party Links

Our website may include links to external websites. We are not responsible for the content or privacy practices of these third-party sites.

9. Changes to Terms

The Clinic reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting. Please review this page periodically for updates.

10. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at: